ASSISTANT GENERAL MANAGER
Company: General Index Limited
Location: Baltimore
Posted on: October 19, 2024
Job Description:
Assistant General Manager
Please make sure you read the following details carefully before
making any applications.
Victra is the largest Verizon authorized retailer in the United
States. As an Assistant General Manager, you'll get to encourage a
sales team and create outstanding customer experiences in one of
our retail stores. In this role, you'll be leading a store team
from developing the best sales specialists and driving sales
targets to financials and store merchandising. You'll be the one
creating an outstanding in-store experience that will make
customers feel good about our brand and solutions-and help them to
choose our wireless products and services.Are you a person who
thrives in a competitive atmosphere, while having fun with your
team? If so, then you will fit right in. If you love helping others
grow to their full potential and consistently deliver results, then
Victra is the place for you. Apply today!We believe in #Performance
#Collaboration #Integrity #Innovation #Integrity #CelebrationOn a
typical day, you will take care of your guests and confirm that
your coworkers have what they need. You will lead by example on the
sales floor. Your interactions with customers will show your
coworkers how it's done. You will coach them one on one and
motivate them to reach the next level of performance. You will also
be responsible for some daily operational tasks and will lead your
team when the General Manager is away.
- Leading your team by resolving customer issues and assisting
with customer transactions.
- Taking direction from store leader on day-to-day
operations.
- Setting and sharing daily/weekly/monthly goals with sales
teams.
- Providing your team with training and mentoring to deliver an
outstanding customer experience by handling customer flow and store
traffic.
- Identifying any selling skill gaps, then building and
implementing development plans to help the team meet and exceed
sales metrics and quota assignments.
- Running store operations - analyzing staffing needs, reporting
financial and sales data, handling cash, meeting compliance,
opening trouble tickets with Facilities/Network/IT as needed to
ensure store up-time and functionality.
- Monitoring inventory by restocking shelves with product,
maintaining device security, and managing the cleanliness of the
store.
- Leading store merchandising and planogram compliance in
accordance with company expectations.
- Completing store opening and closing activities.
- Collective responsibility on attaining store targets
daily/weekly/monthly.Here is what we can offer you in exchange for
your world-class work:
- Paid Training
- Premium Health, Dental, and Vision Insurance
- Paid Maternity Leave
- 401K Match
- Tuition Reimbursement
- 50% off Verizon Service
- VNation Disaster Relief
- Referral Bonus
- Diversity, Equity, & Inclusion Employee Resource Groups
- Frequent Contests
- Career Advancement Opportunities
- A comprehensive benefit list can be viewed here. Please note
that all benefits are subject to the terms and conditions of the
plan document or insurance policy.From a fun work environment to an
inclusive culture to amazing benefits, VNation is all about being
part of a team that invests in you. Click here to learn
more!Compensation:Pay will include a base rate of $$17.00 /hour
with uncapped earning potential through commission. You are
guaranteed a minimum of $15/hour during your first 30 days of
employment.What we are looking for...You thrive in a sales
environment and sharing this energy with a team that you can
develop and motivate excites you most. You set the bar high when it
comes to achieving goals, and you know how to motivate others to
help you get there. You're open to new ideas, relate well with a
variety of different people and are attuned to the needs of others
to ensure that they can perform at their best. You know you've
succeeded when your team is delivering.You will need to have:
- Background in customer service within the retail, restaurant,
or wireless industry preferred
- 1-2 years of experience in a Customer Service or leadership
role
- Management experience in a commissions-based sales
environment.
- Proven track record of achieving challenging team and
individual sales goals.
- Balanced multiple opposing priorities in a multifaceted
environment.
- Set goals, evaluated performance, and developed a high
performing team.
- Basic interview skills and enhanced staffing knowledge.
- High school diploma or GED.
- One or more years of customer service, preferably in a retail
or sales environment.
- Willingness to work evenings, weekends, holidays, November
through December, and/or during peak vacation periods.
- At least 18 years of age
- Legally authorized to work in the United StatesPhysical
Requirements
- Ability to lift ten pounds.
- Ability to stand for long periods of timeTraining
RequirementsAll Assistant General Managers are required to attend
and successfully complete a 4-day New Hire University (NHU)
training program within 2 weeks of their official start date. This
class may include overnight travel at the company's expense. All
Dual General Managers are required to attend and successfully
complete a 3-day General Manager University (SMU) training program
within 30 days of completing NHU. This class may include overnight
travel at the company's expense. Various online and computer-based
training will be required throughout your employment with
Victra.After you applyYou will be required to take a pre-hire
assessment. It takes only 20 minutes or less to complete. If you're
selected to move forward, one of our recruiters or hiring managers
will reach out to tell you more about the role and answer your
questions.Equal Employment OpportunityWe are proud to be an Equal
Employment Opportunity Employer - and we celebrate our employees'
differences. We do not discriminate on the basis of race, color,
age, religion (including religious dress and grooming practices),
sex (including pregnancy, childbirth, breastfeeding, and related
medical conditions), gender (including gender identity, gender
expression, and transgender), marital status, sexual orientation,
sex stereotype, national origin, ancestry, citizenship, military or
veteran status, physical or mental disability, and genetic
information. Different makes us better.
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Keywords: General Index Limited, North Bethesda , ASSISTANT GENERAL MANAGER, Executive , Baltimore, Maryland
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