GENERAL MANAGER

Company: Cristys Pizza Inc
Location: Baltimore
Posted on: November 13, 2024

Job Description:

• Reports to: Multi-Unit Manager (MUM)
• Location: Southeastern Ohio (Amanda, Baltimore, Chillicothe, Circleville, Lancaster, or Logan)
• Travel: 20% travel for operational needs
• Position Benefits: Medical Benefits F/T company pays partial for team member, Telemedicine F/T company paid, Life Insurance F/T company paid, PTO accrual, free meals while working and 50% food discount when not working Core Values:
  • Hospitality
  • Hustle
  • Humble
  • Teamwork Desired Attributes:
    • Dedicated Self Starter with Strong Work Ethic
    • Growth Oriented, Results Focused and Quality Driven
    • Committed to Standards
    • Adaptable
    • Determined and Positive
    • Persistent and Resilient
    • High-energy
    • Committed to the Greater Good Education:
      • High School diploma or equivalent required
      • College a plus
      • Food Safety Level 2 Certification required (will train)
      • Familiar with Entrepreneurial Operating Systems (EOS) a plus Responsibilities:
        • Act as the driver of goals set by the company and carry out these goals in a way that protects the business and shapes the future of the company.
        • Accountable for day-to-day restaurant operations.
        • Recruit, hire, train/develop and empower a talented and motivated team.
        • Lead a team including scheduling and assignment of duties for anticipated business projections.
        • Ensure all policies, standards of operations and procedures are followed.
        • Create an unmatched dining experience by delivering the highest quality food & beverage which make memories by exceeding guest expectations.
        • Provide a fun, clean and safe guest, and team environment.
        • Respond effectively and accurately to customer concerns and feedback.
        • Develop relationships with local business owners, managers, and town officials; promote the brand in the local community through word of mouth and restaurant events.
        • Analyze previous sales, upcoming booked events, promotions, special events, local impact events and holidays to forecast the future; accountable for sales building.
        • Control profit & loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions.
        • Work to reduce costs without affecting the guest experience and optimize profits through management of cost centers & recognize money saving opportunities.
        • Create schedules for direct reports to meet the demands of fluctuating business.
        • Accountable for ordering, receiving and inventory of food, beverage, and supplies; assist in menu planning.
        • Ensure safety and security training, facility walkthroughs and support is shown on a consistent basis
        • Accountable for prevent maintenance program including maintenance of equipment and building/groundskeeping and POS/IT functionality.
        • Responsible for manager training, development, and retention including a consistent focus on company culture and core values.
        • Maintain staffing pars in every facet of the business to ensure a positive guest experience, sales building, and business growth.
        • Maintain records for valid driver's license, auto insurance coverage, and knowledge of effective delivery routes.
        • Manage the full-life cycle of crew members including hiring, training, coaching/developing, performance feedback and appraisals, documentation, retention, and termination.
        • Responsible for Restaurant Scorecard performance.
        • Operate in accordance with all Cristy's Pizza standards of operations, handbook policies, operating policies, agreements, etc.
        • Compliant to federal, state, and local legislation including employment, food safety, and OSHA (Occupational Safety and Health Administration) requirements; ensure managers and team members have required food safety certifications.
        • Complete other tasks, projects and job duties as assigned and/or deemed appropriate.
        • Strong and confident oral, written, and interpersonal communication skills including ability to deliver information persuasively and efficiently
        • Genuine enthusiasm and aptitude for serving people
        • Promote a fun and positive work environment while being responsible; lead by example
        • Foster teamwork and collaboration
        • Thrive in building meaningful relationships based on trust; foster teamwork and collaboration
        • Demonstrate autonomy, follow up, and follow through moving quickly in an ever-changing environment often without close supervision
        • High level of business acumen and common sense
        • Demonstrate strong problem-solving skills through ability to diagnose and implement solutions Skills:
          • 5 Years of relevant experience in restaurant management, required
          • Ability to maintain P&L responsibilities
          • Strong communication and listening skills, excellent speaking, reading, and writing.
          • Experience in scheduling entertainment, a plus
          • Experience in the pizza industry, a plus
          • FoodTec POS, Office 365, and Microsoft Office experience, a plus Physical Requirements:
            • Ability to move throughout the property (standing, walking, kneeling, bending) for extended periods of time
            • Ability to make repeating movements of the arms, hands, and wrists
            • Ability to express or exchange ideas verbally and perceive sound by ear
            • Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders
            • Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 40 pounds
            • Ability to turn or twist body parts in a circular motion
            • Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment
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Keywords: Cristys Pizza Inc, North Bethesda , GENERAL MANAGER, Executive , Baltimore, Maryland