IT SUPPORT SPECIALIST
Company: Rocket Lab
Location: Silver Spring
Posted on: October 25, 2024
Job Description:
ABOUT ROCKET LABRocket Lab is a global leader in launch and
space systems. The rockets and satellites we build and launch
enable some of the most ambitious and vital space missions
globally, supporting scientific exploration, Earth observation and
missions to combat climate change, national security, and exciting
new technology demonstrations. Our Electron rocket has provided
reliable access to orbit since 2018, becoming one of the most
frequently launched rockets in the world. Neutron will be our next
rocket on the launch pad, an advanced 13-tonne payload class,
reusable rocket to launch the mega constellations of the future.
Our space systems business includes our extensive line of
satellites and components that have enabled more than 1,700
missions including the James Webb Space Telescope, NASA Psyche
Mission, Artemis I, Mars Ingenuity helicopter, and more. -Join our
pioneering team and launch your career to new heights! IT -Rocket
Lab's IT team is responsible for how our global teams access
information and run operations across our computer systems,
networks, and devices. Our hardworking IT team is a group of
flexible problem-solvers working in a fast-paced environment but
who also thrive under the challenge of supporting all of our
proprietary systems and people, from finance to launch
operations.IT SUPPORT SPECIALISTBased onsite at Rocket Lab's Silver
Spring, MD facility, The IT Support Specialist, will work closely
with the IT Support Team Lead, managing the IT Service Desk queue
and carrying out the day-to-day Service Desk functions required to
provide the efficient delivery of IT services. Effective
communication and world class support is vital to the success of
this role.You'll have the opportunity to provide instruction,
guidance, and technical support to the different teams at Rocket
Lab to deliver and support IT systems through efficient management
of the IT Service Desk. -This is carried out via on site desktop
support, phone, IM, and email. You'll also be responsible for
ensuring that systems are compliant with applicable standards to
maintain robust information security in accordance with PSR and
NIST 800-171.WHAT YOU'LL GET TO DO:
- Provide quality IT support and service by interacting
positively with our staff, answering inquiries, and effectively
handling complaints.
- Is an expert in finding a way to say yes.
- Track and update support desk Incident, Request, Problem, and
Change, Project tickets, and other documentation.
- Provide assistance, training and guidance to new starters. Help
identify ways that we can improve our onboarding process and
experience.
- Helps with problem research and documentation to provide
workarounds and fixes.
- Enable on time delivery of Production and Launch services
through provision and support of IT systems and services.
- Provide assistance, training and guidance to new starters.
- Report on any new business requirements.
- Participate in the Continuous Improvement Process; the ongoing
effort to improve our service, IT Systems, and processes.
- Assist in the development of new systems and networks.YOU'LL
BRING THESE QUALIFICATIONS:
- High school diploma or GED and 1+ Years' experience in an IT
support or service role.
- Basic understanding and experience in following a framework for
service delivery such as ITIL.
- Experience / knowledge of at least 2 of the below:
- Windows and/or Linux desktop operating systems.
- Windows and/or Linux server (Ubuntu/Debian) enterprise
environments.
- virtualization technologies, public / private cloud.
- Active Directory and Group Policy.
- Database and reporting technologies: MS SQL, Power BI, MySQL,
Tableau, etc
- Modern web-based applications including hosting,
troubleshooting, security, etc.
- Security frameworks and technology: ISO 27001, NIST 800-171,
IPSEC, SSL VPNs, firewalls, etc.
- Cloud based technologies: Azure, AWS, O365, etc.THESE
QUALIFICATIONS WOULD BE NICE TO HAVE:
- Strong organization skills with the ability to delegate tasks,
set clear goals, and deadlines.
- Experience working in a high tech fast paced industry such as
semi-conductor or aerospace industries supporting hardware/software
engineers, labs and manufacturing.
- Excellent verbal and written communication skills.
- Excellent problem solving and analytical skills - able to see
the big picture, make connections and appropriate decisions.
- Outstanding attention to detail.
- Ability to communicate and present complex and technical
concepts and ideas to a general audience.
- Being an exceptional multitasker, displaying excellent time
management skills and ability to work under pressure.ADDITIONAL
REQUIREMENTS:
- Specific vision abilities required by this job include close
vision, distance vision, peripheral vision, depth perception, and
the ability to focus. - -
- Regularly required to sit, use hands and fingers, operate
computer keyboard and controls, and communicate verbally and in
writing. - -
- Must be physically able to commute to buildings. -
- Occasional exposure to dust, fumes and moderate levels of
noise. - Level and base salary will be determined on a case-by-case
basis and may vary based on the following considerations:
job-related knowledge and skills, education, and experience.Base
salary is just one component of our total rewards package at Rocket
Lab. - Employees may also receive company equity and access to a
robust benefits package including: top tier medical HMO, PPO & a
100% company-sponsored HSA plan option, dental and vision coverage,
tiered PTO starting at 2 weeks that's fully accrued on your first
day of employment, 11 paid holidays per year, flexible spending and
dependent care savings accounts, paid parental leave, disability
insurance, life insurance, and access to a 401(k) retirement plan
with company match. Other perks include: discounted employee stock
purchase program, flex schedule, free breakfast and lunch catered
2x/week, and free snacks/drinks.Eligibility for benefits may vary
based on employment status, please check with your recruiter for a
comprehensive list of the benefits available for this role. Benefit
programs are subject to change at the company's discretion. Base
Pay Range (MD Only) $20-$30 USD WHAT TO EXPECT -We're on a mission
to unlock the potential of space to improve life on Earth, but
that's not an easy task. It takes hard work, determination,
relentless innovation, teamwork, grit, and an unwavering commitment
to achieving what others often deem impossible. Our people
out-think, out-work and out-pace. We pride ourselves on having each
other's backs, checking our egos at the door, and rolling up our
sleeves on all tasks big and small. We thrive under pressure, work
to tight deadlines, and our focus is always on how we can deliver,
rather than dwelling on the challenges that stand in the way. - -
-Important information:FOR CANDIDATES SEEKING TO WORK IN US OFFICES
ONLY:To conform to U.S. Government space technology export
regulations, including the International Traffic in Arms
Regulations (ITAR), Rocket Lab Employees must be a U.S. citizen,
lawful U.S. permanent resident (i.e., current Green Card holder),
or lawfully admitted into the U.S. as a refugee or granted asylum,
or be eligible to obtain the required authorizations from the U.S.
Department of State and/or the U.S. Department of Commerce, as
applicable. Learn more about ITAR here.Rocket Lab provides equal
employment opportunities to all employees and applicants for
employment and prohibits discrimination and harassment of any type
without regard to race, color, religion, age, sex, national origin,
disability status, genetics, protected veteran status, sexual
orientation, gender identity or expression, or any other
characteristic protected by federal, state or local laws. This
policy applies to all terms and conditions of employment at Rocket
Lab, including recruiting, hiring, placement, promotion,
termination, layoff, recall, transfer, leaves of absence,
compensation and training.Applicants requiring a reasonable
accommodation for the application/interview process for a job in
the United States should contact Giulia Biow at
g.biow@rocketlabusa.com.This dedicated resource is intended solely
to assist job seekers with disabilities whose disability prevents
them from being able to apply/interview. Only messages left for
this purpose will be considered. A response to your request may
take up to two business days.FOR CANDIDATES SEEKING TO WORK IN NEW
ZEALAND OFFICES ONLY:For security reasons background checks will be
undertaken prior to any employment offers being made to an
applicant. - These checks will include nationality checks as it is
a requirement of this position that you be eligible to access
equipment and data regulated by the United States' International
Traffic in Arms Regulations. -Under these Regulations, you may be
ineligible for this role if you do not hold citizenship of
Australia, Japan, New Zealand, Switzerland, the European Union or a
country that is part of NATO, or if you hold ineligible dual
citizenship or nationality. For more information on these
Regulations, click hereITAR Regulations.
Keywords: Rocket Lab, North Bethesda , IT SUPPORT SPECIALIST, Other , Silver Spring, Maryland
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