Operations Executive Director
Company: JPMorgan Chase & Co.
Location: Wilmington
Posted on: October 8, 2024
Job Description:
Join the Consumer and Community Banking (CCB) Fraud & Customer
Protection Services (FCPS) group, as an Executive Director, to help
drive Operations strategy for Card & Connected Commerce. You will
report into the Head of Card Operations Strategy, representing
Consumer and Community Bank Operations and will partner with
Operations Teams, Product Owners, and the lines of business. Your
role will include addressing strategic priorities as identified by
senior C-suite executives and focusing on solving the most critical
and complex strategy, business development, and operating model at
the forefront of the industry including growth strategies, market
entries, process design, partnerships, and cross-line of business
initiatives. -
As an Executive Director in FCPS Operations Strategy, your primary
focus will be aligned to 2-3 strategic priorities identified for
the Card & Connected Commerce portfolios, including refining
existing strategies and building the pipelines for our Operations
team. - You will create strategy, innovation, and transformation to
define and drive a connected experience with the goal of improving
the client experience, enhancing employee productivity, and
uplifting operating and financial performance. -
Job Responsibilities
- Direct strategic thinking and approach, quickly identifying
most critical aspects of problem and most appropriate structure to
translate that strategy into a connected experience
- Support growth strategies through robust analytics and
recommendations, working closely with the Data & Analytics team and
providing strategic market and competitor analysis
- Influence the strategic agenda by being an objective thought
partner to product and operational leaders, beyond immediate scope
of engagements
- Lead in accelerating and generating new, innovative ideas and
staying abreast of market trends while embracing an Artificial
Intelligence (AI) mindset
- Significantly influence by defining long-term business strategy
to meet current needs and develop the framework for ongoing
enhancements
- Drive collaboration and influence a broad group of stakeholders
and partners as well as work closely with our Product and Client
Service organizations -
- Navigate seamlessly within a matrixed operating model and
manage relationships with senior stakeholders and partners across
Operations, Technology, and Product -
- Build and leverage global and local partnerships across
businesses in line with the overall product and business objectives
-
- Implement new, agile ways of working and a framework for
evaluating, executing and integrating new capabilities and products
to deliver client-ready, scalable solutions
- Provide meaningful measurements and accompanying insights that
represent progress against stated goals and key business
metrics
- Analyze and synthesize key insights from analytics, customer
research, competitive and market analysis, and company information
to provide context and perspective and to help drive priorities
Required Qualifications, Capabilities and Skills
- Minimum of 10 years of experience in financial services,
strategy, and/or business development
- Ability to influence stakeholders with diverse points of view
and ability to influence people at all levels across a broad
variety of job functions
- Highly developed communication, networking and
consensus-building skills
- Collaborative attitude and willingness to work with internal
and external stakeholders, globally
- Structured thinker, effective communicator with excellent
written and oral communication skills
- Familiarity with the business services and offerings associated
with Chase, specifically within Operations and consumer businesses
-
- Experience with agile product development techniques and
practices for speed-to-market
- Ability to learn quickly, work simultaneously with multiple
products in business units and balance multiple initiatives
Preferred Qualifications, Capabilities and Skills
- Undergraduate degree strongly preferred
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Keywords: JPMorgan Chase & Co., North Bethesda , Operations Executive Director, Executive , Wilmington, Maryland
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